• How can I contact Customer Service?

    Due to current challenges affected by COVID-19, we are experiencing unprecedented demand with our Customer Support.
    We appreciate your patience, and we are working hard on getting back to you as soon as possible.
    Please note this may take up to 20 business days. 

    We do apologise if you are experiencing a delay and thank you for your ongoing patience & support!

    Looking after our customers is our number one priority - this is why we have recently streamlined our processes to provide a much more effective and efficient customer service experience.

    Backed by our friendly and knowledgeable customer service team, we have sought to improve the level of service we provide with a renewed focus on email communication and a convenient live chat service available between 10am -2pm AEDT, Monday - Friday. 

     

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  • What currency is your website in?

    ISHKA is an Australian business, so all prices are shown in AUD.
    If you're in New Zealand, click the drop down menu on the top right of the screen to change the currency to NZD.

    You must pay for your products purchased on this website at the time of placing an order.

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  • What payment methods do you accept?

    We accept all major credit cards including MasterCard, American Express and Visa. We offer buy now, pay later services including Afterpay and zipPay.

    Bartercard is accepted in-store only, at full retail price. Sale prices and discounts do not apply when paying by Bartercard.

    Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

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