• Can I use an Online Voucher in-store?

    If you wish to redeem an online Voucher in-store, please Contact Us.
    Simply provide your voucher number, amount and contact information, and we will happily process the transaction for you.

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  • Do you have a Size Guide?
  • Where can I see a product before purchasing?

    We're glad you asked! ISHKA has over 35 stores in VIC, NSW, TAS, ACT, SA & WA. 
    Use the store locator to find your nearest store.

    We suggest contacting your nearest store prior to visiting if you are after a particular item.

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  • What does 'Assorted' mean?

    An 'Assorted' product is available in multiple colours and designs under one stock code. 
    When ordering an assorted product online, unfortunately style preferences cannot be guaranteed.
    But don't we all love the element of surprise?

     

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  • How do I buy a Gift Voucher?

    You can purchase an in-store or online Gift Voucher here
    Don't forget to personalise your voucher by adding a message at checkout!

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  • How do I use a Gift Voucher?

    To redeem an in-store gift voucher, simply present your voucher at the register. To redeem an online gift voucher, simply enter your voucher number in the 'Gift card or Discount code' field at checkout.  Please note, you can only redeem one voucher per order.

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  • Can I use an in-store Gift Voucher online?

    If you wish to redeem an in-store Gift Voucher online, please Contact Us.
    Simply provide your voucher number, amount and contact information, and we will happily process the transaction for you.

     

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  • Do gift cards expire?

    Gift vouchers are valid for 3 years and can be used in-store or online.
    Gift cards are a wonderful way of sharing great karma and ISHKA spirit!
    Buy one now! 

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  • Can I buy an Ishka gift card with a gift card?

    Unfortunately ISHKA gift vouchers cannot be used to purchase gift vouchers. 

     

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  • The item I want is out of stock.

    We sell out of items fast!
    If your item is no longer in stock, contact us and we'll let you know if the item will be restocked, or if we can track one down for you.

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  • I can't find the item I want online.

    We're here to help! If you can't find a product online, please contact us with as much information as possible and we'll do our best to track it down for you.

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  • The online price is different to the in-store price.

    At ISHKA we offer a wide range of online and in-store promotions so our customers can enjoy amazing prices store-wide.  If you notice an online price is less than an in-store price, contact your nearest store and they will be happy to honour the lesser price if the product is still available online.

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  • My salt lamp is 'leaking'. What do I do?

    If your salt lamp is mysteriously leaking water, don’t worry – this is totally normal! When switched off for long periods of time, salt lamps are prone to ‘cry’ as there is no heat source available to evaporate the collected moisture.
    Here are some tips to prevent your salt lamp from leaking:

    - Keep your salt lamp switched on whenever you’re home
    - When heading out, place a plastic bag over the lamp to prevent it from attracting moisture
    - When leaving your salt lamp off for long periods, unplug the cord and separate it from the lamp, then     wrap the lamp in plastic

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  • My salt lamp isn't turning on. What do I do?

    Sorry to hear that! Please try testing the lamp at more than one power point and check the bulb is correctly fitted.
    If the problem persists and your salt lamp was recently purchased, please contact us to arrange a replacement.

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  • What is an ‘Online Exclusive’ product?

    ‘Online Exclusive’ products are a new and exciting way we’re bringing the world to you.
    These items are specially chosen by our buyers and are only available for purchase at ishka.com.au - you won’t find them in-store! 

    We work with amazing like-minded brands to offer new and interesting products in addition to those we hold in our warehouse.
    This means more treasures for you!
    If you order an Online Exclusive product, it comes directly from our family of international suppliers.

    Delivery estimates for Online Exclusive items will vary -  while they might take a little longer to arrive, they’re well worth the wait!

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  • Why is there no discount on “Online Exclusive” products?

    Online Exclusive products already represent incredible value and therefore cannot be discounted further, we hope you understand!
    At ISHKA, we work hard to offer a huge range of unique treasures at affordable prices for all.

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