• What are your shipping fees?
  • How long does delivery take?

    All online orders are dispatched from all around Australia. We endeavour to process all orders within 10-15 business days, however during busy periods this may take up to 20 business days.

    For more information regarding delivery times, please visit the Australia Post website. 

    Items may be dispatched from various locations and delivery times vary depending on location.

    We make every effort to dispatch your order as quickly as possible and thank you in advance for your patience!


    DUE TO COVID -19 THERE MAY BE DELAY'S IN SOME ORDERS. 

     

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  • I have received a damaged or faulty item, who should I contact?

    We're really sorry to hear that!
    Please visit the Returns Portal and follow the prompts to lodge a request.
    We will investigate the issue and our friendly Customer Service team will be in touch as quickly as possible. 

     

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  • Do I need to have an account to shop with you?

    You're welcome to place an order as a guest or choose to register an account. 
    We recommend registering an account so you can easily track your purchase by logging in. 
    If you're a savvy ISHKA shopper you'll certainly want to register - you'll be the first to know when new sales, promotions and exciting events are announced.

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  • How do I create an online account?

    Simply pop over to our “Login” page to create an account. 
    You can sign up with your Facebook, Twitter, LinkedIn, Amazon or email account.

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  • How do I change my account details?

    Updating your details is easy! Simply Login to your account and change your details at the 'Account Dashboard'.

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  • I've forgotten my password, how do I reset it?

    If you've forgotten your password, it's quick and easy to get back into your account. 
    Click here and enter your email address. 
    You will then receive an email to reset your password.
    If you are still having trouble, Contact Us and we'll be happy to help.

     

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  • Oops! I have entered my details incorrectly.

    Don't worry, it happens to the best of us! 
    Contact Us as soon as possible and we will amend your details. 

     

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  • How do I place an online order with ISHKA?

    Placing an online order is easy! 
    Simply follow the below steps:

    - Add an item to your cart by clicking the 'Add to Cart' button from any product page.

    - When all items are added to your cart, click on the shopping trolley icon. 
      Here you can view your cart and amend your order.

    - To place your order, click 'Checkout'. 
      Here you have the option to log in, register as a member or checkout as a guest.

    - Complete your shipping details and click 'Continue'.

    - Next, choose your shipping method & click 'Continue'.

    - Select your preferred payment method and follow the prompts.

    You will then be redirected back to the website to confirm your order. 
    All done! 

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  • How long does it take to process my order?

    All online orders are processed Monday - Friday.
    Orders placed after 12pm will be received into our warehouses the following business day.

    We do our very best to process all orders within 10 - 15 business days, however during busy periods, this may take up to 20 business days.

    Items may be dispatched from various locations and delivery times vary depending on location.

    We make every effort to dispatch your order as quickly as possible and thank you in advance for your patience!


    DUE TO COVID -19 THERE MAY BE DELAY'S IN SOME ORDERS. 

     

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  • Can I request a delivery date?

    Unfortunately we can’t take these requests as delivery dates cannot be guaranteed. But rest assured, we work hard to dispatch orders as soon as we receive them!

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  • Do you deliver into my house?

    Most ISHKA orders will be delivered to your front door or kerb-side.
    Unfortunately our drivers cannot enter your home to deliver your goods, so when ordering large items such as furniture, we’d suggest arranging an extra pair of hands to assist with your delivery.

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  • I haven’t received any confirmation emails. What should I do?

    Have you checked your junk folder? This is the likely culprit! If you still haven’t received our email, please contact us.

     

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  • How will I know when my order is shipped?

    As soon as your order has been shipped, you will receive a shipping confirmation email with your tracking number included.

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  • How can I track my order?

    Very easily indeed!
    Simply track your order by following the link in your Shipping Confirmation email. 
    If you experience any issues at all, please contact us

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  • I have only received part of my order.

    As products are often dispatched from multiple locations, items from your order may arrive in separate shipments.
    If this is the case, we will notify you in advance by email. 
    Please Contact Us if you have any further queries and we will be happy to assist you!

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  • What if I am not home when my order arrives?

    If you aren't home when your ISHKA order arrives, don't worry!
    The delivery company will either leave a card with details for you to pick up your parcel, or will contacet you to reschedule a second delivery.

     

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  • I want to cancel/amend my order, is this possible?

    Orders may be cancelled or amended depending on when the order was placed, and if its already locked for processing.
    As we are really quick at picking, packing and processing orders, an order can no longer be cancelled or changed if it is being processed.
    However, you can refund your order once you receive it by returning it via post or at your nearest ISHKA store.

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  • What if I was sent the wrong item?

    On the rare occasion this may occur, please visit the Returns Portal and follow the prompts to lodge a request.
    We will investigate the issue and a member from our friendly Customer Service team will be in touch as quickly as possible. 
    Please do not send any items back without contacting us!

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  • I have a problem with my order, who should I contact?

    Our friendly customer service team is always happy to help! 
    Please contact us with your name, order number and details of the problem you are experiencing.

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  • I signed up to Karma Club in-store, do I need to create an account online?

    Congratulations for joining Karma Club! Although you've signed up in-store, you'll still need to register an account online.  You can log in or create an account here

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