What are your shipping fees?
Shipping fees vary depending on the location and items ordered. P.S Keep an eye out for our amazing 'Delivery Deals' offers so you can save on shipping! https://ishka.com.au/pages/shipping-boost
How long does delivery take?
All online orders are dispatched from all around Australia. We endeavour to process all orders within 10-15 business days, however during busy periods this may take up to 20 business days.For more information regarding delivery times, please visit the Australia Post website. Items may be dispatched from various locations and delivery times vary depending on location.We make every effort to disp...
I have received a damaged or faulty item, who should I contact?
We're really sorry to hear that! Please visit the Returns Portal and follow the prompts to lodge a request. We will investigate the issue and our friendly Customer Service team will be in touch as quickly as possible.
Can I use an Online Voucher in-store?
If you wish to redeem an online Voucher in-store, please Contact Us. Simply provide your voucher number, amount and contact information, and we will happily process the transaction for you.
How can I contact Customer Service?
Due to current challenges affected by COVID-19, we are experiencing unprecedented demand with our Customer Support.We appreciate your patience, and we are working hard on getting back to you as soon as possible. Please note this may take up to 20 business days. We do apologise if you are experiencing a delay and thank you for your ongoing patience & support!Looking after our customers is our nu...
Shipping delays due to COVID-19Due to the current challenges caused by COVID-19, we are experiencing unprecedented demand with our dispatch of Orders and with our Customer Support.
We also have been working with our Shipping partners – Australia Post and Hunter Express which have also seen delays.Please note, our standard deliveries around Australia are experiencing delays of 15...