How do I place an online order with ISHKA?
Placing an online order is easy! Simply follow the below steps: - Add an item to your cart by clicking the 'Add to Cart' button from any product page. - When all items are added to your cart, click on the shopping trolley icon. Here you can view your cart and amend your order. - To place your order, click 'Checkout'. Here you have the option to log in, register as a member or checkout as a...
What are your shipping fees?
Shipping fees vary depending on the location and items ordered. P.S Keep an eye out for our amazing 'Delivery Deals' offers so you can save on shipping! https://ishka.com.au/pages/delivery
How long does delivery take?
All online orders are dispatched from all around Australia. We endeavour to process all orders within 5 business days, however during busy periods this may take up to 10 business days.Australia Post estimates delivery times as follows:3 business days to Metropolitan areas5 - 7 business days to regional areasFor more information regarding delivery times, please visit the Australia Post website.
I have received a damaged or faulty item, who should I contact?
We're really sorry to hear that! Please visit the Returns Portal and follow the prompts to lodge a request. We will investigate the issue and our friendly Customer Service team will be in touch as quickly as possible.
I've sent an email to the customer service team and haven't received a reply.
We endeavour to respond to emails as quickly as possible, however during busy periods a response may take up to 72 hours. We do apologise if you are experiencing a delay and thank you for your ongoing patience & support!